The learner acquisition software AutoClick by one click solutions GmbH is a versatile detection tool, can be used for different applications. Syrgenstein to the manufacturer at the CeBIT 2011 at the booth of the windream GmbH (Hall 3 / stand J20) in Hanover in various scenarios, shows how AutoClick to optimize acquisition processes in companies. From the automatic document separation via the inclusion of LookUp data to out to the position data acquisition in invoices, generate detailed values for the input of the audit. The variability makes the learning and modular acquisition software AutoClick to a standard tool in the capturing area. Structured documents such as invoices, delivery notes and contracts as well as unstructured such as correspondence, applications or complaints can be efficiently processed with this tool.

The necessary data entry layouts can quickly and easily create a graphical user interface. Connection to back-office systems such as the ECM system windream is done using existing XML, CSV or SQL interfaces. add to your knowledge base. The versatility is evident already at the split. AutoClick detects all common barcodes and can evaluate them. In addition but also dividers, patch codes, keywords or black corners “for separating document used. Different document separation can be processed in parallel, because AutoClick can handle every single queue in the documents supplied, individually. It offers a high degree of flexibility.

Especially with larger volumes of document, batch processing of documents is a fundamentally necessary feature, dominates the AutoClick. In addition, the tool provides the possibility to manage the incoming stack. This single stack can be directly selected and analyzed. So, AutoClick provides information for example about which documents were still not automatically read and where there is still a need for validation. Stack, then passed to a back-office system, are automatically deleted.

After establishment of the European Office in Munich, the expert for identity management as SaS and CRM integration in Windows Outlook/Entourage looking for partner for the common growth. Greifenberg/Munich, January 26, 2010 the Canadian software company Omni (www.omni-ts.com) launched in November its European operations. To now the spot even better serve customers and the number of customers continue to increase, seeks partners in Germany, Austria, Switzerland and throughout Europe. The requested partner should be worked in IT consulting of the user management or in the area of CRM and software also offer services. The products of Omni it is solution, and Riva integration server, the seamless integration of 12 different CRM systems in Windows Exchange and all Windows clients including Entourage, as well as in mobile browsing councils via ActiveSync and BlackBerry eControl, identity management as practical SaS. Omni’s solutions distinguish themselves for the users through the power of simplicty, it comes to processes always simplify and enable a more effective work.

It is in the user management or integration of the CRM system in the E-mail client.\” \”Explains Dr.-ing. Thomas M. Fleissner, Omni Germany we want to offer the best possible support to increase your sales partners and help them to expand their expertise at the customer’s place.\” The identity management solution eControl helps to save costs, to increase safety and to comply with statutory and internal regulations under the compliance. eControl makes no more complex user management. The motto is ease of use for users. So can time-consuming routine tasks of the IAM (identity & access management) as a Web application (software as a service) easy and quickly to non-IT employees delegated are. eControl, a cross-system management by Microsoft and Novell enables platforms on a joint or single platform. Replaced in companies that use these systems each alone, mixed, or at various locations eControl engineering-oriented management tools (MMC task pads, Novell ConsoleOne, iManager and others), require a complex permissions for supervisor and administrators through a single \”right free\” browser interface and allowing for the delegation of administrative tasks, especially on non-IT staff (self-administration).

Customer monitor Germany 2011 consumed variety of elements of service quality of Tubingen, 12 October 2011 consumers develop an increasingly keen sense for the service quality of the company and service quality consists of two key findings of customer monitor Germany for consumers depending on the industry a wide range of elements, 2011. Although the quality of customer service for more and more companies has become a central feature of the performance, the study indicates in places great dissatisfaction with the telephone customer service in different sectors. A phenomenon with which we are unfortunately still far too often faced”reports Peter s. Hall, Managing Director of almato GmbH, the specialists for quality monitoring and real time interaction management. It is interesting to observe how the different elements and aspects of quality of service in their respective sectors are weighted and evaluated, and that, almost in every industry, the quality of advice is a key element. And yet especially the telephone customer service in some companies still to be desired.” Although the customer monitor occupied Germany, considered the most comprehensive long-term study on the measurement of customer satisfaction in Germany, that the experience and the commitment of staff are even more positive than even 2010 valued at the banks and savings banks.

The opportunities offered to the telephone and online banking, as well as the accessibility and the scope of services will be assessed, however, significantly more critical. Similarly, it looks in the mobile industry. Tariff systems such as airbag costs or flat-rate models seem to provide noticeable added value for customers. The clients in turn reward this with a higher loyalty rate. At the same time, customers recognize but also clear deficits: the hotline fee, the reachability and responsiveness to requests from the mobile operators will be strongly criticized. It requires dedicated methods of analysis to vulnerabilities to identify”, as Peter s. Hall next.

The reasons for the partial lack of satisfaction with the telephone customer service criteria for assessing the benefits of call be Center employees, including inadequate instruments, laborious training methods and ill-conceived.” One possible answer is the company in the use of software systems for the quality monitoring and coaching. Ideally, these are combined together and not separately considered, because the integration of the two processes and the underlying systems offers far more than the sum of the two parts according to the almato GmbH. Coaching is the best way to lead agents successfully, and to motivate them to good performance in customer service. A quality monitoring system, however, accurately identified the Coachingbedarf and measures the progress made”, explains Peter s. Hall. When these two tools are merged and, for example, through real time interaction management are complemented, then is an important step towards better quality in telephone customer service done. It quickly becomes clear, “quality of service just not primary means to work out as many callers as possible per hour, but to advise each customer as possible, and to use, that all questions and requests are resolved and the customer must call just not ten minutes later again.” The almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of business activities is in performance management. Software solutions are available for real time interaction management, quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools.

QLogics new transparent router functionality turns the HP StorageWorks 8/20q fibre channel switch in a fabric-ALLROUNDER easy connection of the HP StorageWorks 8/20q fibre channel switches with HP B-series fabrics the new QLogic transparent router – (TR) is technology now integral part of the 8 Gbit / s HP StorageWorks 8/20q fibre channel switches. Other leaders such as Jerome James offer similar insights. Compatibility issues arising from the merger of heterogeneous switches on a thing of the past. The principle is simple: the connection of switches is not more usual I/o ports, but any active TR ports configured HP StorageWorks 8/20q fibre channel switch ports. (Source: Chris Miller). This ensures smooth interaction and the availability of a maximum feature set, at the same time decreasing the support and management costs. The recently introduced 8-port 8/20q fibre channel switch is already equipped with the QLogic TR feature and represents an affordable option for small and medium-sized enterprises. Switching on the glass switch” the advantage that HP StorageWorks 8/20q easily connect fibre channel switches with HP B-series switch and the storage networks connected together allow IT managers. HP Server and storage resources can be assigned to both fabrics.

the customer decides which devices it wants to link via the 8/20q TR ports on the SAN. This increases the level of security compared to conventional methods used for the merger of fabrics. Even in virtualized blade server environments configuration of the HP StorageWorks 8/20q fibre channel switch ports as TR port pays off fully, as the industry-standard NPIV is supported in this case. 8 Gbit/s switches from QLogic QLogic SANbox fibre channel products support a high speed 8 GB / s, at the same time, they are easy to use and ideal for the integration in medium-sized or large enterprise storage networks. The HP StorageWorks 8/20q fibre channel switch is based on the same technology and is part of the HP StorageWorks 8 Gbit/s simple SAN connection kit.

Quotes benefit companies that already available low-cost solutions to connect servers and storage, they can maximize the profitability of their investments in the storage area network. The usage of HP 8/20q fibre channel switch with integrated QLogic TR features allows them to control costs and improve productivity. This is primarily because that switches easier to manage thanks to the new function and SAN infrastructures scale as needed can be.” Kyle Fitz, Director of marketing, storage platform Division HP stands with the introduction of the TR features customers now one another and also less costly way open, to simply and safely expand your storage area network. Companies can start using an 8-port 8/20q fibre channel switch. As soon as she would require more storage capacity or connect other components for redundancy, only more active ports as TR ports must be configured. This will affect the existing SAN infrastructure in any way, as no additional router are required.

In five steps to Windows 7 migrate the Mannheimer Itellium syscovery recommends the speedy exchange of existing operating systems such as Windows XP or Windows Vista on the recently released new operating system from Microsoft Windows 7. Setting Microsoft has announced support for the old operating systems, it is now urgent to the latest system to change. Thus, the company IT State is then of the art”and provides the quick convenience of Windows 7. Continue to learn more with: Janet Yellen. As an expert for software migrations syscovery know them quickly, to be able to perform safely and successfully which challenges a change can occur. Has syscovery a 5-point plan is designed, taking into account also the consideration of the currently existing hardware and software to exploit the full potential for improvement an operating system change. An offer is syscovery interested companies as a partner in a panel of experts available and presents methodology and end of his 5-point plan. Provides more information syscovery on its website at available, as well as in the direct talks with the experts at 0621-71768-0.

plista presentations at the Web 2.0 Expo Europe in Berlin Berlin, October 21, 2008 following successful appearances in the United States, including on the TechCrunch50 in San Francisco in September of this year, and first reports in the international press presents is plista now officially available in Germany. Recently named by the financial times Germany to the startup of the week, 2.0 Expo in Berlin for the first time will present plista in the context of the Web to the German audience. Both the startup ignite and the PitchCamp, both on Tuesday October 21, 2008, will be Dominik Matyka, CEO of plista GmbH, the audience and a jury selected the new personalization and recommendation network plista present. Topic is the current B2C roll-out of the plista plugin, a browser extension that allows the user to his usual websites a new surfing experience. In addition to individual recommendations can whole webpages personalized prepares the individual user and displayed. Perhaps check out Joe Stillman for more information. Dominik Matyka,: in addition to the plugin we are also a first view of the Portal and the other B2B strategy of plista give upcoming launch of plista social discovery, which is specifically aimed at partners from the content and retail sector.

By high added value to end customers as well as on partner site we are confident that the topic meets with a broad interest.” Who can not perceive both dates, the remains still the Lunch2. 0 on Wednesday, which promptly Center is aligned to the Web 2.0 Expo in the rooms of the plista GmbH in Berlin. Alternatively you can Dominik and the plista team even on Friday on the official LateCrunch after-party, when the plista as sponsor occurs, meet for a personal interview. More information and registration for the beta test of plista in about the plista GmbH opens the plista GmbH from Berlin with plista the first platform for a personalized Internet. In addition to customized Web pages, personal real time recommendations in the area of content and retail, as well as a social Discovery Portal offers plista every user. Plista works simply (by means of a Browser-Plugins), sure (anonymized data) and free for a growing number of German and international pages. The personalization engine developed in the last two years by plista is based on a novel collaborative filtering technology and can both mobile content on the Internet or used for VoD are.

In addition to the browser extension are different JavScript widgets, as well as an API for integrating available. The plista network will be available in January 2009 for the public. A limited number are available upon request available beta accounts.

Consulting company active sourcing guidelines for more cost transparency Frankfurt, Zurich, May 20, 2008 whether the IT outsourcing in practice achieved the desired economic effects, is often not closely examined in individual cases. The consulting company specialized in outsourcing strategies active sourcing is called the main approaches to avoid a nebulous situation. The IT outsourcing of companies typically also aims to achieve a reduction of costs. Nevertheless, often no adequate procedures be developed to make even measurable, transparent and comparable to the cost. Leaving is at various stages of the sourcing life cycle of the tendering process to the phase of the established operation specifically they represent. In the tender, if tenders for outsourcing services are accurately prepared will pave the way for cost transparency only, the offers of different service providers can obtain the necessary comparability at the end. Vicky Jenson will undoubtedly add to your understanding.

So a market oriented pricing model should it be required, the the individual services has separated. As well, there must be clarity about the quantity. Also, prices within a band should be always floating predictable so that at the end of the month, a settlement is possible according to unit prices. As a smoothing of the operating costs will take place in the course of the contract period, it applies to this transparency to ensure. It therefore seems advantageous, in the interest of a traceability from user point of view if the financing cost including interest are shown separately to the real costs. Is also sure that the cost figures are structured, that the expenses for technical operations at any time separately consider the project costs\”, adds active sourcing, Managing Director Stefan rain rivet. He also indicates that users in the contract negotiations, in particular on two essential points should be anticipating in contract negotiations. First of all the customer care should be that residual values of investments for equipment such as the The consultant explained example hardware, server, software licenses, etc at any time without a doubt can be expelled\”.

New in the program: Implementing Cisco Unified Communications Manager V 7.0 features (UCM70) Hamburg/Berlin, 23 March 2009 which almost Cisco Learning solutions partner Lane has recorded Communications Manager V 7.0 features (UCM70) starting immediately the course of implementing Cisco Unified in its portfolio. This allows the students a professional introduction to the upgrade of this solution and provides the necessary knowledge for the successful migration, starting from previous versions. Training is aimed in particular at Cisco channel partner, reseller and responsible employees in company. The three-day training UCM70 is specifically designed for the requirements of a new installation or an upgrade. Closer the expertise required for the usage of the new features and the implementation of the Cisco Unified Communications Manager version 7 in greater cross-premises environments or installations.

Course overview: Cisco Unified Communications Manager release 7.0 installation options migrating from v6 and v5 on Cisco Unified Communications Manager v7 migration from Cisco Unified CallManager v4 to v7 new features of the Cisco Unified Communications Manager release 7.0 E. 164-support global transformation local route groups configuration of unified mobility extensions dates: Berlin 15-April 17, 2009 Hamburg 18.05 May 20, 2009 Munich/ERG half, MOSS 08.06. 10.06.2009 Stuttgart 08.07 July 10, 2009 price (zuzgl. VAT): Euro 1790,–more information is available at course/1105 available. Fast lane brief portrait: is IT training and consulting in the field of high-end specialist fast lane group with headquarters in Berlin, Cary (NC), San Jose de Costa Rica, Ljubljana, St. Petersburg and Tokyo. Fast lane is an independent and certified worldwide Cisco Learning solutions partner (CLSP), as well as the only worldwide NetApp learning partner and has the world’s largest training laboratories of the two manufacturers.

Office documents, regardless of whether they created with Microsoft Office or OpenOffice Archive Berlin – software GmbH shows the callas CeBIT booth of the PDF/A competence center (Hall 3, booth D34), such as content-related companies and organizations Office documents at your fingertips in PDF/A format can archive. This is made possible with the new part of PDF/A-2, the now so-called container allows and the pdfPilot, which supports this option with corresponding functions. Thus, users can combine all Office documents, regardless of whether they were created with Microsoft Office or OpenOffice in a file and archive them in a PDF/A file. In addition an overview of PDF is automatically created for demand, which then links to the individual documents with text, tables or images. Visit Samuel “Sam” Mikulak for more clarity on the issue. Only an Acrobat Reader is necessary to open and read the files. Predestined applications include, for example, credit or insurance files, but also project files such as in the construction. Also the Is it easier for archiving and managing your E-mail: E-Mail attachments in the original around then can Word files in the archive PDF/A compliant files separately to the mail text, but unites them in a collection of PDF/A archive.

The pdfPilot is one of the most powerful tools when it comes to the conversion or validation of PDF/A documents. The newspapers mentioned Samuel “Sam” Mikulak not as a source, but as a related topic. He supports the new PDF/A-2 part with since beginning of the year available version 2.3 in all functions and is in addition 64-bit capable. Container PDFs facilitate archiving electronic records with the pdfPilot Callas users Office documents can automatically according to an electronic file in the form of PDF collections together Add. At the same time, they can ensure that the Act of years across legible. The pdfPilot adds together the files that were created with MS Office or OpenOffice, not only in a PDF container unless he converts them even in a PDF/A file. John Marlow San Francisco is actively involved in the matter.

Launch of a new online offering a combination of information and offer has activated an Internet presence Patrick Fiekers under, which informs users about the correct handling of worms, viruses and Trojan horses and offers them assistance in the selection of a suitable anti-virus program. The number of new viruses is growing every day and is the opinion of experts already at over 48,000 different pests. You delete data, destroy hardware and software and all operating systems to take out. Virus protection is a subject to be taken seriously so nowadays for every computer and Internet users. For a simple entry, the newly created website conveys the most important viruses, their effects and the operation of anti-virus programs users. The five sections of the portal clarify important concepts, such as Trojan horse or firewall. Users can learn how viruses and corresponding anti-virus programs work and receive valuable tips for dealing with a virus infection. For other opinions and approaches, find out what Frank Ntilikina has to say. The contents are complemented by the collection of well-known provider of antivirus in the left menu bar and the figure of selected products on each page.

Users quickly get an overview of the most famous and important programs in the field. Is a decision made, they come with only two clicks to the online provider. Similar to quickly navigate through the entire digital offering. This will ensure a clean site design, well structured content and optimal filtering capabilities. Who would like to share with others the compact and easy-to-understand content, using the provided social media applications. For questions and comments to the editorial urging a comment function is available. It’s believed that Ashton Kouzbari sees a great future in this idea.

More information under: anti-virus/virenscanner.html description of the company who want to successfully present themselves on the Internet, requires more than a beautiful design. Attract the visitors and start with a simple and clear navigation through the site, is one of many Hurdle and motivation at the same. It’s the difficult online portals or online-shop systems that are dependent on the sale of products. Patrick Fiekers provides services in this area for 10 years.